Poor service

On Thursday 24 October 18:54 I called in to the cusomer care number 081180 from my personal telkom number *** with regards to my partners number which had been ported to MTN her number is ***.

My call was taken by a lady Sibongile if I am not mistaken, however I was not pleased with how she was assisting me and i requested to speak to her Supervisor/Manager. I was then put through to someone else who's name i also do not recall. the Manager/Supervisor logged a port issue with *** and advised me that he would be in contact with me regarding the outcome of their investigations. He also said he would need to listen to the call recording of the initial call with "Sibongile" and provide feedback on that. the call reference I was given is: ***

I ended up calling MTN Port department to request them to reverse the port which they did. and the number was returned back to Telkom's network. still with no feedback from the Supervisor.

So I called in again to the customer care number today 30th October 2019 08:23 because my partners number had been ported for the second time without her consent. and was assisted by Sibusiso Map****lo with regards to the port issue. i then further provided Sibusiso with both reference numbers to find out who had assisted me when I called in on 24 October 2019. He was able to tell me who logged the Port Issue for my initial call on 24 October 2019 but was unable to find any call recordings for the reference number ***, I further asked him to check using my MSISDN: *** to see if I can have the reference number for the call made on 24 October and he advised that there were no call recordings for the 24th October 2019. I find that very suspicious that a call recording that I requested to be reviewed is not being picked up on your system. and that the manager still hasn't given me feedback almost a week after I had requested.

Can I have prompt assistance with regards to the above mentioned issues.

The service or lack thereof I received from Telkom is appalling, communication in terms of feedback is also non existent.