Poor serves and *****ING my money***A

We requested to get our line moved on the 3rd of April, the order has been cancelled, "solved" (according to Telkom) a new order was put in, that too got cancelled because we decided to not pay them. We paid a penalty for the money we reversed at the bank, and to date we STILL have NO LINE. Yet we received another bill yesterday, and we are being penalised AGAIN and we don't know what we are being penalised for, as we DO NOT HAVE A LINE!!!!!! How do we have to keep paying and paying and yet no serves is being deliver by Telkom? They are constantly off line, can't help, put on hold, no serves in the stores. I am now FED UP with TELKOM *****ing my money. Yes this is what I call it, THEFT!!!!