Poor security of Telkom Mobile Call Centre!

I have always been a loyal customer to Telkom Mobile. I have been with them since May 2011. I'm actually quite the fan for Telkom Mobile, always promoting their deals. However, this past weekend I was quite upset with the events that transpired.<br> <br> I was a victim of some ***** this weekend. The ********** had much of my information. At some point during their **** they called Telkom Mobile, acted as me and had my line suspended. This effectively left me unable to communicate with anyone in my state of panic.<br> <br> The Call Centre agent insisted that I had called her five minutes before to suspend my line. I pleaded that it was not I. When I asked her what security checks she performed she said she asked for ID number and e-mail address. I expressed that this is not sufficient. This means that anyone with those two really accessible pieces of information can do transactions on my name via telkom call centre. I am very disappointed. I had to go in store to prove my identity. This could have been avoided.