1 reviews | Active since Jul 2010
Poor sales service
<p>On the 12 October 2016, I placed an online order on the Telkom Mobile website for a Huawei Mate 8 on their R99 1gig package. My order was captured under order number #9534, and I was told that a sales consultant would be in contact with me. It has been close onto three weeks since then and I am yet to receive any notification from any Telkom consultant. I sent a follow up online query on the 25th October 2016 and i had an online chat with a certain Nthabiseng from the support department. Both the above attempts were futile as i got no joy or response from either. I am now highly frustrated as I am need of a contract but it seems as if Telkom is making enough sales and they do not require any more new customers. Guess I'll have to choose another network to take my contract with...</p>
Dear Keagan
It is with great sadness and disgust that i report that since your reply on this platfrom there has been no communication between Telkom and myself. A girl called me last Friday and i asked for the matter to be escalated to manager level. Since then I have gotten to joy or response from Telkom, I am now going to take my complaint to everyu social media platform i belong to, including Facebook, Twitter, Pinterset, WeChat, Whatsapp, Google+, as well as add my comments upon various blog sites.
This unacceptanble behaviour by Telkom should not fall by the way-side and a stand must be taken in order to minimise the organisations ego and pride and not wanting new sales.
I will not be taking a contract with Telkom as i rathe pay a higher subscription then be treated as a piece or non-existant dirt.
Regards,
PA Pursooth
Dear Keagan
It is with great sadness and disgust that i report that since your reply on this platfrom there has been no communication between Telkom and myself. A girl called me last Friday and i asked for the matter to be escalated to manager level. Since then I have gotten to joy or response from Telkom, I am now going to take my complaint to everyu social media platform i belong to, including Facebook, Twitter, Pinterset, WeChat, Whatsapp, Google+, as well as add my comments upon various blog sites.
This unacceptanble behaviour by Telkom should not fall by the way-side and a stand must be taken in order to minimise the organisations ego and pride and not wanting new sales.
I will not be taking a contract with Telkom as i rathe pay a higher subscription then be treated as a piece or non-existant dirt.
Regards,
PA Pursooth
Dear Keagan
Is there a problem with Telkom or do they simply not require new business? Is the company doing so well that there is no need to acquire new business? Or is it blatent arrogance on the part of Telkom Mobile. A gentleman from your office contacted ne on Friday and he assurede me that a member of the sales team will contact me. Im still waiting. I am without a contrcat or a cell phone and Telkom just does not bother to lose new revenue... this i despicable behaviour on Telkom Mobile's front.
Kindly have this matter escalated to a Management level as a matter of extreme urgency...
Dear Keagan
Is there a problem with Telkom or do they simply not require new business? Is the company doing so well that there is no need to acquire new business? Or is it blatent arrogance on the part of Telkom Mobile. A gentleman from your office contacted ne on Friday and he assurede me that a member of the sales team will contact me. Im still waiting. I am without a contrcat or a cell phone and Telkom just does not bother to lose new revenue... this i despicable behaviour on Telkom Mobile's front.
Kindly have this matter escalated to a Management level as a matter of extreme urgency...