Poor Sales Communication!Billed for an extra month

I took out a device contract at the Tygervalley Telkom Branch on the 31st October 2015 to the value of R429 a month.<br> <br> I was handed by device towards the later part of the afternoon (maybe about 5pm or so). <br> <br> This month i was debited double, when i made an enquiry I was told that the bill was for both October and November, I cannot understand this, as I took the contract on the last day of the month but was billed for the entire month, it was not even a full day!!!!!! <br> <br> I was not advised of this at the store, if i was i would have come back the next day, which was the 1st November. Now i have paid for something i did not have...HOW IN THE WORLD DOES TELKOM JUSTIFY THIS!!!<br> <br> <br> I would like a credit to be made against my account, this is appalling!!!! Telkom's poor customer service is not my issue. If your 'experienced' staff could not highlight this very vital information, it is not for the customer to suffer the consequences.<br> <br>