Poor Sales and customer service

On Feb 15 I was contacted by a Telkom saleslperson asking whether I be interested in upgrading my ADSL from 2 to 4Mb/sec. I did mention that I was not interested in a 24 month contract but rather a month to month as I have my own router. The salesperson confirmed that it was no problem and I was provided with a reference nr (*** - 2016/02/15). Process would take 7 days.<br> Line speed reflected no changes. Contacted Telkom. Eventually I was informed by the technical dept that the request had been placed on hold. I was diverted to the sales team. Chatting to various sales people nobody could explain to me what the issue was. Eventually I received a call and was informed that the upgrade would take place. When asked how long it would take I was informed...sir this is a technical upgrade, it can take an hour or two. There was still no change. I was called again and informed it would take 72 hours. Again no change. The last call I received was the upgrade does require a 24 month contract. From the onset I was informed a month to month is no problem. I requested a manager to contact me so that this issue can be resolved. To this day have not received a call and there is no change