Poor sales advice leads to big losses

<p>We needed a faster internet connection for our office.</p> <p>Mweb advised us we could get an upgrade to either 20 or 40mbps, we should first ask telkom if they could this. We called Telkom and they told us they can only provide 20mbps in Yeoville. We then app**** for an upgrade.</p> <p>Then were had to replace a perfectly workable modem to a bigger modem that could handle the 20mbps. Next was to get the upgrade from Mweb.</p> <p>Six months later after months of ignoring us, sending unqualified technicians and telling us there is nothing wrong, This last excuse featured promently in their reasons why someone else was at blame.</p> <p>This week we eventually get a technician who understadns the issue and tells us there is no way Telkom can provide 20mbps in Yeoville!</p> <p>"It's not a problem" he says, phone sales and get them to refund the six months.</p> <p>Nice - who is going to refund the modem and six months of Mweb service charges?</p>