Poor Response to Technical Fault

Telkom Voice and ADSL line down since 15/03/16. Registered problem online on 17/03/16, received sms with reference number immediately but nothing else since. Have been to a Telkom shop 3 times in the interim to follow up on progress, but no feedback can be provided as no \notes\" have been made on system. Advised to wait for a technician to contact me - no indication of how long the wait will be. Terrible Service, wish there were more service providers allowed in this country, Telkom would be a dead duck if that ever happened."