Poor response time in resolving a faulty line

Morning,<br> <br> After a month of reporting a faulty landline, telkom finally responded that the issue was resolve. However this is not the case as my landline at home is not working two month later. i have called and everytime ai am being told that the fault has been reported to a technician and the technician will contact me, however this was not the case.<br> <br> I reported the fault again however a week later I am still waiting for the technician to be assigned to the fault. This is really frustrating as use the line for my kids after school.<br> <br> Kind Regards,<br>