poor response time

I have apply for a data deal contract on-line,4 weeks ago. I provided all my details including my bank details. I didn't't get an email confirming acknowledgement of my application. Of which this should be a standard procedure to get response. A week later I called through the call centre to check the status of my application, I hold for an hour while music is playing and no consultant to pick up my call. I tried it the following day, the same happens. I decide to go to centurion mall telkom to ask about the status of my application, there is only one person who is dealing with contracts application or queries. There are other 5 consultants that deals with other things. The same consultants are not doing anything to assist the other guy but they don't even have a single Client to assist. This poor guy take an hour to deal with one clients so in the main time I decide to call again t y en call centre but the same thing happen, it's music playing in the background for more than an hour. I did that every times.i left the store without being attended. I called this week again and I hold for 45 minutes without talking to consultant. I am so disappointed to telkom, you don't care. ?