Poor Response From Telkom

<p>I am receiving a bill and and been charged for mobile device which I have never received. I was contacted for a contract device. I then called telkom to cancel and no one could assist or trace it back. I then received a call from the agent who called me. I advised her that it should be cancelled. I then received another call from the courier company, which I advised this device was cancelled. To my surprise a bill was sent to me in February and my account is been debited. I called in a logged and advise I am been billed for a device I have cancelled, never received or activated. A call was logged to date no one at Telkom can provide me with feedback on what is happening with the call. All I here is they are sending a message to the person who logged it and they will contact me, no one ever contacts me. I have asked to speak to a manager and they tell me there are no managers who can help me. I have been calling in weekly, daily and sometimes even twice a day and no one can provide me with an update. I called yesterday the agent advised me to log it on hello peter or facebook, perhaps it would be resolved then. I hope to now get some type of assistance or response from Telkom.</p>