Poor Response and Service

I have moved my landline to the new pre-paid sim card system. I have cancelled my ADSL line and because this was done before the contract date, Telkom owes me in access of R1000. I have been waiting since May 2019 for a pre-paid landline handset to be able to use landline services at home. I am in contact with the Cape Gate office and Minnie (email: ***) is dealing with my case. i don't have a landline pre-paid phone yet and cannot make calls to family and business. This is unfair and hampering my family to deal with basic communication to family, schools, work and business.

I want the handset for pre-paid to be deliveres ASAP, since I have received a SIM card already. I cannot use the SIM card, so its also a monopoly on the services provided by Telkom.

At this stage, I want my contract to be cancelled, since I cannot use it. I have been waiting for over 5 months. I further want compensation for the inconvenience experience, since I use a service that I am contracted to. I want to make use of a different service provider for phone landline services. I want to do this, since I am unable to deal with personal phone calls from home.

The above is a great concern and is impacting on our daily household services in dealing with work, school, doctors and family related issues.

Thank you in advance. Vernon Somerset (PhD)