Poor Response

I refer to my complaint below for the second time.<br> <br> I refer to my below complaint, reference number SM144056. I still haven't had ANY progress on this matter, since the 18 November 2016.<br> <br> I called Telkom on the 18/11/2015 to ask for my line to be released from Telkom for a new ISP. I didn't receive any feedback so i called the call center on 4/12/2015. I spoke to a lady who said she would assist me with resolving this issue as soon as possible. She asked that i email her the documents and she would follow up. Till today i haven't had any feedback. PLEASE COULD SOMEONE ASSIST??<br> <br> <br> I haven't received ANY feedback from Telkom at all! I called Telkom three times today without success. Being put on hold seems to be the best answer Telkom can provide! Is it difficult to provide customer support to PAYING CLIENTS?????