Poor quality of service

Telkoms incompetence is just ridiculous I've requested for a line speed upgrade 3 weeks ago and they only manage to upgrade the product and not the actual speed. System's are always down you cannot get anything resolved. 2nd issue is having a technician to come and fix my line because it is intermittent and I get told that it's not my line that's the problem it's the conflict of my speed upgrade process that isnt completed and that's total bull**** because I logged the issue before I done the upgrade. Get your stuff in order telkom this is not the 1st time I'm having to write to you!!!