GR
Grant R

1 reviews | Active since Dec 2013

04 Jul 2017, 09:14

Poor quality of ADSL service

<p>Good day.</p> <p> </p> <p>I would like to bring to your attention the numerous calls and the continued quality of my 4mb ADSL service.</p> <p>I have logged numerous faults with regards to my service. These do get attended to quickly, but it is garenteed that a day or 2 later the speed will drop to below 2mb, and sometimes even 1mb.</p> <p> </p> <p>Can you please investigate, and help resolving a permanent solution.</p>

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Replies (2)
GR
Grant R's update07 Jul 2017, 09:46
Reviewer Update

I have received a sms, but the sms clearly states that i must not reply, instead i must call the call centre or log a fault again via the web. When your sms's had the facility to reply it worked well. Please advise further.

GR
Grant R's update12 Jul 2017, 07:52
Reviewer Update

I am still waiting your response.