1 reviews | Active since Oct 2010
Poor quality line 16 months later
<p>I've been struggling with Telkom for 16 months now. My line is noisy and this causes the internet to disconnect, often up to 20 times per hour. This causes all my wifi devices to reset, and interrupts games, downloads, browsing, working, streaming, really anything to do with being online. I pay every month, yet the service is not reliable. I keep opening tickets, technicians get assigned, then they close the call because it's too much effort to replace the line. They even have the audacity to call me and ask if everything is okay now - I obviously say no, and nothing gets done. Then I have to log a fault again, and the process repeats itself. Is there ANYBODY at Telkom that can fix a line? </p>
Thanks - I look forward to seeing some progress.
For the record my line has been very good the last 2 days, with only 6 disconnects - this is better than usual though I expect no more than 1 disconnect per day. I've also picked up that Telkom's TR069 server has reconfigured my router which caused quite a headache on my side, until I disabled the TR069 client so if you want to send down a new config please let me know else it'll fail.
Thanks - I look forward to seeing some progress.
For the record my line has been very good the last 2 days, with only 6 disconnects - this is better than usual though I expect no more than 1 disconnect per day. I've also picked up that Telkom's TR069 server has reconfigured my router which caused quite a headache on my side, until I disabled the TR069 client so if you want to send down a new config please let me know else it'll fail.
A technician was assigned, and he apparently did something (I wasn't at home at the time). He then closed the call, and since the line's statistics looked a little better, I didn't stop him. After a few days, the same started happening again. When you assign another technician, PLEASE don't let them close the call until my SNR is over 10? The same pattern repeating itself is getting rather silly.
I also received a call from a friendly gentleman who agreed that the line isn't performing as it should, however I'm not aware that he actually did anything about it.
As before, the fault has been closed, but not resolved.
A technician was assigned, and he apparently did something (I wasn't at home at the time). He then closed the call, and since the line's statistics looked a little better, I didn't stop him. After a few days, the same started happening again. When you assign another technician, PLEASE don't let them close the call until my SNR is over 10? The same pattern repeating itself is getting rather silly.
I also received a call from a friendly gentleman who agreed that the line isn't performing as it should, however I'm not aware that he actually did anything about it.
As before, the fault has been closed, but not resolved.
Now 17 months. I have had 10 disconnects in the last hour. It's maddening how Telkom keeps charging service fees, yet there is no service to speak of. While working on resolving the issue as soon as possible, please provide me with an alternative means of staying connected at your expense, as this is getting ridiculous.
Now 17 months. I have had 10 disconnects in the last hour. It's maddening how Telkom keeps charging service fees, yet there is no service to speak of. While working on resolving the issue as soon as possible, please provide me with an alternative means of staying connected at your expense, as this is getting ridiculous.
Okay disregard my last - my line has deteriorated again and is now so bad that it's barely usable. I have decided to terminate my Telkom account at the end of the week if the damaged line isn't replaced. Fed up at being ignored despite all my payments.
Okay disregard my last - my line has deteriorated again and is now so bad that it's barely usable. I have decided to terminate my Telkom account at the end of the week if the damaged line isn't replaced. Fed up at being ignored despite all my payments.
I've finally given up on Telkom altogether, and decided to cancel my line (since my service has been cancelled long ago...). If anyone needs the contact details and documents to do this, contact me.
I've finally given up on Telkom altogether, and decided to cancel my line (since my service has been cancelled long ago...). If anyone needs the contact details and documents to do this, contact me.