Poor product knowledge and unhelpful attitude.

I have been with Telkom Mobile for several years now, and have 3 contracts with them. They often have the best value packages on Data delas- but are consistently let down by their staffs poor knowledge about products & often they are unable to even refer you to someone else who can help.<br> <br> On 1/12/2015 I received sms's &emails from Telkom about a special Uncapped wireless broadband deal. I signed up online for it as per their instructions & received a ticket number as well as an auto-reply that I would be contacted soon to finalise the contract.<br> <br> When I was contacted , I was told that I am out of Telkom's coverage area- I insisted that I am currently with Telkom & I know for a fact that I am covered where I stay- & eventually I was advised to request for a 'Home Demo' prior to being allowed to sign a contract. I called several numbers given: 180 & 10213 & numerous others - but in all cases the call centre agents were unable to help. <br> I then went to the Local branch at mall of the north- but the staff there were not only unable to help, but rude as well-they said that no such ' Home demo' service exists.<br> <br> Why is it consistently so frustrating to get service and sign up with Telkom?