Poor Preparation in Terms of Advertised Goods

Well last week we visited the telkom office in canal walk to take out the 8th deal for Christmas and was told that as we have an FMC account we need to visit the other store. Today we came in again and was told that the bigger store for the 12th deal of Christmas that they don't have stock and was referred the other branch yet again. This time the mobile branch in canal walk. The staff's manner of communication is alarmingly poor. Why advertise for something that you cannot provide. The consultant when asked which branch had stock we were then told to sign up today and then we can come back on Wednesday to collect the device. We then walked out of the store and walked over to another store who then advised that we as they cannot really assist as there services are limited as we have an FMC account. They cannot create a separate account to be debited for the deal that we are enquiring about. The more we are trying to assist us we are told as the accounts department are closed they cannot assist us .