Poor Porting Service

<p>I app**** for a new telkom mobile contract about two weeks ago and was quite impressed with the service from Mulayo @ Telkom Store Centurion Mall. I've been using Telkom mobile PAY AS YOU GO for years and wanted to port my old number to the new contract. My old number were Rica'd on my partner's name and they assured that it wouldn't be a problem for us to change the "PAY as YOU GO" number ownership to my identity and then port it to the new Free Me Voice Contract. A couple of day later I went to the same store together with my partner and the necessary documents to do the ownership and porting and was helped by Karabo @ Telkom Store Centurion. He assured us that it should take about 48hours for the old number to be ported to my new contract. 3 Days later, after speaking to an customer service agent, realised that NOTHING was done....no documents reflected etc. I rushed back to the store....to re-do everthing and after another 48hours spoken to a call centre agent to realise that according to their system theres no progress at all. This is EXTREMELY bad for me since I rely on my works clients to reach me. Can't do any banking, NOTHING. I don't have time to go into a store 3 or 4 time. When calling the store, no one answer. I expect this to be resolved or I'll be left to take further steps....that I don't even know of. </p>