POOR POOR TELKOM SERVICE

I ordered my ADSL line to be converted to optic fiber from Vuma. Telkom would remain my service provided.

The fiber installation went well but that is where it stops. Now Telkom had to come to the party. Had to phone several times to have my modem delivered. Now it got worse. After connecting the modem i cant go past step 2 with the modem set up. Contacting Vuma they ensured me that all on their side is ok and that the problem is with Telkom. Phoning the technical apartment of Telkom they convinced me that Vuma is down in Gauteng after I insisted to speak to a manager.

I contacted Vuma to find out how long this down time will be . They said they are up and running and never went down as Telkom stated.

Phoning Telkom back and after wasted so many hours they referred me to the sales department.

Phoning sales they ensured the problem is with technical. Back to the start.

Phoning technical again and speaking with a different agent, he ex plaint to me exactly how it works and that the problem is with Telkom Sales.

Phoning Telkom Sales again and speaking to a different agent, she said that she can pick up that the last part of this order still need to be done . She gave me a closing ref ********** for the order and a TIN number and said it would be sorted out within 24 hours.

Phoning back after 24 still with no luck, another agent answered the phone and said it would take another 5 to 7 working days to be sorted out. Can you believe this.

Blame shifting first to Vuma then shifting blame in their own departments.......

Best part of all is that when my modem was delivered a few hours after that I received an email stating that the service is active and I will be billed as from that day. Billed for what????? I thing someone at the billing department PIS the order without confirming with me if the service is working or not. The billing is still a separate issue at this point of time.

Back to have my internet activated. I contacted the Telkom sales department again and after raising my voice I was insured that it will work in 72 hours. Seeing is believing.

I went from a so called active service that Telkom want to start billing me to 24 hours to 5 to 7 days to 72 hours . How is that for service....... something I do not have as yet and only wish for.