Poor poor service provider

I made a payment on the 20th of July instead of the 25th and was penalized for that, now my line has been suspended and am told they won't open the line unless I pay the penalty for an early payment. I ask they cancel the contract as I won't pay the penalty for early payment, penalty of R205.42 that I must pay, over my dead body. Now they won't cancel my contract because I have to do it myself online, of which even that gives me an option to speak to an agent because the account is suspended. Nonsense service with Telkom, the past 3 weeks I had no network and they didn't know what the problem was apparently 🙄, couldn't receive nor make phone calls, when I call the call center it took me the whole 52 minutes on the line because the agent was trying to investigate and resolve the problem, even the she failed. Am fed up with you guys, cancel my contract immediately am done with you and you won't get a cent from me. The nerve of being told I was not early if I paid on the 20th, I have to pay at least 10 days before the actual date for the payment to be considered early with Telkom.