POOR POOR SERVICE FROM TELKOM

Hi

Telkom phoned me and sold me the product od 40 gigs for R149, i am rwally strugling to get the simcard to word, 1st i had to phone them several times to find out when the card will be delivered, then they promised the card will be delivered last week teusdag however they did not deliver on that day, when i phones the courier company they told me that the delivery for the simklcard was booked fot thursday, when i got the simcard i phoned to find out when it will be acticated, they said 24 to 48 hours, on friday i phoned again and asked about activation again they said 24 to 48 hours and that the sim will be actice tomorrow which is saturday. Saterdag sundag and monday nothing on the sim Today i phoned they said the card is activated and i should take the sim out for 30 minutes,put it back in the device and restart and it will work, NOTHING AGAIN, i phoned again and the same story, this time i left the sim out for 1hour geuss what NOTHING. Then i phoned and the lady said she will check holding on the phone and then it is activated on their side and she will escalate the matter. Today is the 3rd of the month and still i cannot use the card, what is the use off a service provider if you cannot use their products and then they already deduxtes R99 rand for the sim and end may they want R149 for the product they phoned me for.

2nd i do not think that any od the people i spoke to over this month now how the product works, on all the times i phoned them every agent has a different story as to.how to product work.

I have been a customer for vodacom, and i have 6 devices with them, all of them was activated within 1hour after i did the contract, i did not have any issues since 2009 when i opened my 1st contract with vodacom. In all these years i had 1 issue amd we resolved is wothin minutes and in 1 month after telkom phoned me i had several very poor service for telkom