Poor. Poor service from Telkom

We cancelled our Telkom service on the 20 April as we were going to be overseas till November. Telkom has ignored our request to cancel. We have sent messages and contacted them since we have been back. We are still waiting for them to get back to us. We are wanting our line to be reinstated but cannot sort out our account with Telkom. This is not good enough it is nearly a month that we have been back and cannot get our line reinstated. Very poor service.