Poor Poor Service from Telkom

We have been waiting since beginning June to have our account sorted. We had 2 ADSL modems that they were charging us for over a year, we had asked to have the smaller one cancelled, they duly cancelled both and our landline. After 6 weeks of numerous calls we had a different line installed, once again numerous calls to have our old number activated. We app**** for fiber in June with the Telkom online order. Took them 2 months to send Vumatel to do the installation, we were told that it should take 4 to 5 working days to have the service activated. I have been trying for about 6 weeks between the Service dept and the Tech department to get some joy. The one operator tells you after holding on for no less than 30 to 45 min at a time that you are at the wrong dept, the to and from between the 2 departments is diabolical to say the least. i must have phoned 50 times and ran up an account of R1000 just holding on to get through. I have the VT and all the other numbers they told me to get just to be told once again that they have escalated the query to their manager. The managers either does not exist or they do not work because you can never get hold of one to raise a complaint. I have never had such poor service in my life, if it wasn't for the fact that my husband needed to keep his telkom e-mail address I would have had the modem removed and tell Telkom to go where the sun doesn't shine. Either the operators are not properly trained or they have *********** people working there, not once in all the many times I phoned there did I get the same answer from any of them.