Poor poor service from Telkom.

<p>Good day. </p> <p>I have send a cancellation request (with necessary documentation) via email to Telkom on the 11th of April 2016 last year already to cancel my land line.</p> <p>I have since then made follow up calls with 5 different consultants on the 12th of May 2016, 28th of June 2016, 26th of October 2016, 28th of February 2017 and 15th of March 2017 to no avail and reported this matter on Hello Peter Ref No AI ********** </p> <p>I have been informed on numerous occasions that the matter has been escalated and that a consultant from the cancellations department would contact me.</p> <p>11 months has passed now and no one has contacted me. My account is now over R2000 in arears because of very poor service delivery.</p> <p>I am at a dead end now as there are no escalation processes or contact numbers available to escalate this matter!</p> <p>This was your reply on the 16th of March 2017. I am still waiting for feedback! My next step will be to escalate this to ICASA!</p> <p> </p> <p>“Official business reply:</p> <p>Good Morning Erich, </p> <p>Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.</p> <p>Your reference number is AI ********** .</p> <p>We apologize for any inconvenience caused.</p> <p>Regards,</p> <p>Busi</p> <p>Telkom Social Media Team “</p> <p> </p>