Poor poor service filled with lies by Telkom

The service is so bad. On Wednesday I logged a fault with my internet connection line. They couldn't sort out my problem online. They promised to send a technician to my house. On Thursday morning, I received an sms stating that my issue has been resolved and I must rate their service. However, nothing had been resolved. I called again. After back and forth arguments, she escalated my request. In the afternoon, someone from technical department called me and said they are dispatching a technician. Two hours later, I received an sms stating that my matter has been resolved. By that time the call centre was closed. This morning I called TELKOM again. After providing my reference number, the agent told me that the matter was now closed as I had informed the technician that I am going on holiday and will deal with the matter in January 2022. This was PURE lie as I never said that and I was waiting for the technician at home.