Poor poor service delivery, nobody know what is going on

My original cancellation request was done on Telkom and Afrihost website on the 16th of August.

Every time i speak to someone from Telkom via their chat, they keep saying it's Afrihost holding onto the line, but Afrihost have send me proof from their system (screenshots) that it is indeed not with them anymore, Telkom refuses to send me proof or cancel my service/line in the meantime i have to keep on paying for something i don't use.

I have chatted to the following people, some of them said they will escalate it, and will cc me in the email, and they never did.

Ayanda Pienaar , Ntokozo Shandu x 2, Nompumelelo Nok Mngadi, Tenelle Sherri, Triselda Chetty, Nozipho Nzimande and a lot more which i didn't make copies of the chats.

No body wants do just a little bit of effort and find out what is going on.

If there was a zero rating i would have given it