Poor poor service

Worst service i ever received, 7 days to resolve my internet issue. Technician eventually called me after i called the call centre 4 times on 4 different days, not waiting less than 35 minutes each time. Technician told me my modem is faulty .Took modem to my Telkom shop , after testing it they said it was perfect. Went back home and after logging another fault ,the line was miraculously restored. Funny they blame covid for their poor service...service wasnt any better before covid, they just claim to have an excuse now.