POOR POOR Service

Struggling to fit New fibre connection to residential premises from 12th jan22 From empty promises to no replay from supervisors to finding out that according to there records the fibre is active from 24 jan22 with no modem received by me When phoning them now to cancel installation because i when to to there opposition whom helped me in 15 min i need to cancel a service that doesnt excist Another message left for a supervisor to phone me to resolve Can hellopeter please see if they can get hold of the Company called Telkom supervisors