Poor poor service and commitment

I have been waiting for 3 weeks for ny issue to be resolved, after escalating I was promised the fault would be resolved by the 09/02 but nothing happened, after speaking to a manager named Kenneth, he promised he would call me back on 10/02 at 15h00 but no call or feedback from his commitment to me. With no service Kenneth is unaware if I am liable to pay my bill and he says that telkom lost 600 staff, well it's because of service like your Kenneth, it is ridiculous to have a 15 day Sla on faults and even after that time has lapsed still no response, today I called again and nobody in telkom knows Kenneth as he supposedly works in dbn and pta cannot contact him...I really do hope we have a company that can challenge telkom in the telecoms industry, because they have monopoly of the market they feel they can just brush customers off because customers don't have any other companies to move to that are as big as telkom...I also hope the ceo gets involved on operations at the ground level....totally disgusted at telkom service