Poor poor service

Poor service I have a contract with telkom from 2022 they have been deducting well every on the 31st , until 2024 December they decided to deducted on the 20/12/2024 due to public holiday which they did not get the money and again deducted on the 31/12/2024 as per our agreement and they got the payment ,however suddenly they charged me R202.00 they saying it for penalty of unsuccessful debit order for the 20th which I contacted them ,the agent apologized for the errors and unblocked the phones ,31st of January 2025 telkom did not deduct money ,which I contacted them again to let them deduct they're money or send banking details so I can make manual payment but to my surprise the agent said the debit order it's success on her side and I am up-to-date which as a customer I insisted that debit did not go through but the agent said we should atleast wait till the next day which I made manual payment, everything was okay , 31/03/2025 telkom made the same thing did not deduct , I had to call them again to tell them to deduct ,again the agent said debit order is successful and that my account is up-to-date although there was no successful debit on my side which I again made manual payment same day, to my surprise telkom still suspended my services saying I have a balance due of R202.00 , I called them again this time I spoke to Kutlwano who was very clueless she told me she will escalate the matter it was on the 03/04/2025 ,the 04/04/2025 called to make follow up spoke to Aphiwe who said she will dispute the R202.00 and services will be resumed after 24hours which never happened, called them again today around 11am spoke to Caroline who said the services will be resumed after 5hours which did not happened, because now around 7pm I called to follow up they keep saying they off line , I can't wait for the contract to expire because this is a careless mistake and telkom doesn't care about their customer's