poor poor service

In the being of November due to my Hello peter one of the lines was upgraded.i asked the lady at the site when will she be receiving stock as per her the following week.please it's December and no call I went to the Adderley branch 123 phone upgraded.one more line to go and due to I'm in hospital the staff at cw couldn't find my paperwork and blames head office for not assisting with the transfer of ownership which means no call and no apology. I called the Adderley store again the consult nico advised do the last upgrade then he'll process the transfer as per head office cw sent no documents which is scary as my I'd is somewhere.cw should be closed or the staff should be sent for trying on how to deal with clients personal info.thanks for nothing canal walk.you are an embarrassment.