POOR POOR service

I've been on the phone for approximately 10 hours with the Telkom call centre, being transfered from one department to the next to get my ADSL working! I've raised faults with my line, i've instructed suspensions to be lifted and even resorted to speaking to managers who obviously not available. My frustration is that i've been without internet for 9 days now without any resolution in sight and no one in the call centre can assist in getting this right.