Poor Poor Service

I bought a business over in December 2017. On the 19th of January 2018 I went with the previous owner to request a ownership change. We went to the Telkom branch in Middelburg Mall. All documents was scanned and the guy said it will take three days. A week later I went back to the same branch to make changes on the contract. The person assisting me said those changes were made already. When I received my bill I noticed that only one of the two lines were changed. I phoned the call centre about 6 times and eventually the sixth person I spoke to said they can’t do anything for me I need to go back to the branch. I went back on the 29th of March and the lady who assisted me said she requested again for ownership change on the one line which were never moved. I had to pay R700 which I did and she said I must give them 24hrs. The next week Tuesday I phoned the call centre and the person advised that no ownership change was requested on the system. She asked that I mailed a Mr Govender who is a manager in the call centre and till today haven’t heard snything back. On the 11th of April I went into Telkom Secunda and the lady said they can’t do anything in the branch as their is a switchboard linked to the contract. She need to email the department dealing with that and that someone will contact me in 24hrs. No one did. I phoned this morning on the number she gave me but that department said they can’t assist I need to speak to sales department. Spoke to them I they are just refer me back to the branch. My business is sitting without a telephone line now for over three week and clients can’t get hold of us. Telkom will sure not pay my bills at the end of the month. Telkom say the are the best data provider but the are the worst possible company when it comes to service.