Poor poor Service

I am speechless Telkom thank you very much for the wonderful service you have failed to offer me !!! My line has been off since the 19/08 can it take almost 4 weeks to send a technician to do a repair!!!! Is this normal service from Telkom??? From what I have read it seems like this is the norm!! Which is very disgusting for a company of this stature! Can someone other than your auto mated system advise me of when I can expect service I am sick to death of the occasional message from your system advising me Telkom is attending to my problem. 169CRK190817 _ a very dissatisfied client!!!