Poor Poor Service

My phone was sent in for repairs on the 16th of April 2015. i was told that i would receive notification of the matter within 10 working days. to date i have not heard a single thing. i have gone into the store about 4 times to require information. On my last visit to the store which was yesterday the 13th of April 2015 i was spoken to extremely badly. The store has a general nonchalant attitude and the customer service is disgusting.<br> You can never reach the store via land line and your only option is to go to the physical store.<br> I have not got my phone nor do i know where it is or what is happening with the repairs.<br>