Poor, poor service

<p>Quite unhappy right now. First my line has not been syncing at full speed (6.4Mbps instead of 8Mbps). A call to Telkom would usually fix this right away, but it kept degrading over time, so eventually I requested a technician. He eventually came last Friday (even though the fault was created on the Tuesday 11th), detected a cable fault, and then disconnected us from the exchange, and claimed that he'd return on Saturday or 3 days later (which would have been Tuesday latest).</p> <p>Several communications later with the Twitter representatives, and it's very clear from the answers they give me that my my repair request is not being taken seriously. The first excuse was, "side cable spares issued were faulty handed back to cables section" and now, apparently, the repairs have been delayed due to an workload in my area.</p> <p>That's infuriating. I'm disconnected unnecessarily, and then I'm told that there aren't any spare cables, and now the tech is "too busy" to come finish the job when we were told by him that he'd be back? Yeah, this all really does sound like poor service and generic answers to keep me from asking what's happening. It's apparently been escalated, but I've heard those words before and every single fix has still taken far too long.</p> <p>Ref number: 195BRK111016</p> <p>Escalation number: 110615</p>