POor Poor Poor!!!!!!!!!!!!SERVICE TELKOM

My wifi phone services was suspended in october 2021 . I contact telkom customer care in Nov and request that my wlifi telephone account be terminated and the final outstanding amount on the account must be send to me that I can settle it..The agent promise me that she would send me the ref.nr of my enq.up to date i did not receive that ref.nr. after receiving a notice that i was R3596 in arrears. I Paid this amount in full. I made numerous enq. To ***. from Nov up to date every time I just received a feedback with each time a new ref.nr with the wording Dear customer please find communication with regard to your request below..pleade provide the tel.nr or account nr. The subject in the heading of the letter is '''10210 Response to your Request Reference ***... Why must I again after so much correspondense ito mybtel.nr repeat it again, cant the person working with my issue not read. I AM REQUESTIG YOU TO INTERVINE PLEASE AND LET MY ACCOUNT FOT TEL NR *** BE TERMINATED. I GOT SINCE OCT 2021 NO TEL SERVICE FROM THIS SUSPENDED PHONE. I JUST RECEIVE AN ACCOUNT THAT MUST BE PAID BEFORE 5 april R262 to be paid. This is evidence to me that telkom still did not terminate my account. For what must i pay the amount of R262.46 as i got no srrvice since oct 2021.?

Your assistance will be appreciated