POOR POOR POOR SERVICE!!!! SHAME ON YOU

Shuuu. If I had known Telkom services were this bad, I never would have entered into a contract with them. I entered into a contract with them at the beginning of this year and they have been debiting without fail (as they should) every month. I had never received a statement / invoice from them until last month when I called them requesting them to forward me the invoice and they did. I had asked that my invoices are sent via email on a monthly basis, but dololo.

Today I called and waited a while and when my call was finally answered, a lady by the name of Tiny Mndebele answered and when I gave her my ID number she said she cannot assist me because there is a ***** alert. When I asked what is causing it, she had no idea. I explained to her that my ID was ****** many years ago (2013/2014) however, I do not understand why this message would pop now when I already have a contract with them and I am asking for a simple invoice. She told me to go to the police station to get an affidavit and then go to telkom with my documents in order for me to get my invoice. And she refused to let me speak to the team leader. I am so frustrated, I am a working mom of a 6 year old and a 6 month old, now I must run around, go to the police station then to telkom (where I will wait long hours again, as usual) just for me to get an invoice that they are supposed to be sending to me anyway.

I really need this invoice and cannot believe you are doing this Telkom!!

I am disappointed in you Telkom!!!!!!!!!