POOR, POOR, POOR SERVICE FROM TELKOM !!!!!!

At first when I app**** for internet service at Telkom - 3 times they said they were gonna come and did not show up without letting me now. Every time I had to take a day's leave from work. I report a fault with them this past Saturday 3rd March 2018 - today 6 March -3 days later no reply from them. I phoned on the 10210 number - every time I hold on for about 20 min or eventually just put the phone down because no-one answers . Explaining that we desperately need our internet because my son and I are both busy studying and we need the internet to do our assignments - no response !!!! I really don't know what to do anymore? If I don't pay my account in time my services will be cut in no time! I just feel my payments goes through on time every month - why must I wait days or weeks before somebody respond and/or fix the fault? I got an "integrated" sim card from the Telkom shop on Sunday - the lady explained that I will get an sms as soon as it's activated, but it will only be for 1GB - although I pay for uncapped every month! However , I never got the any sms from Telkom and I am still sitting without internet ..... !!! Needles to say, I am quite annoyed and frustrated!!!!!