poor poor poor service from techs

Im not normally a person who complains but sh*t,how can ppl be so lazy to work! All i wnt to do is a line transfer not a million bucks! My adsl line was supposed to be installed on thursday lastweek,tech arrived 2hrs lata from the given time to me then he had excuses blah blah came on friday again checkd da lines nd so and said he waits on telkom for some reason blah blah,diddnt even cleaned where he made a mess etc! Told Johannes,ja johannes i asked him will he be back to finish the job he said monday cos i told him i work shifts and the morning will suit me he said its no prob he will b here! Well no johannes yet,called him doesnt pick up his phone! We can complain as much as we like we will never get rid of the bad apples! Now i must pay full month of for my telkom line and for my isp! Welcome to south africa! Going down very fast! Hope i get a response from telkom! Very dissapointed in your poor service and techs!!!!!