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Frits B

1 reviews | Active since Mar 2013

02 Sept 2016, 08:44

Poor poor poor Service!!!!!!

<p>On 16 August 2016, we installed a landline into our home. We contacted MWEB to convert our landline to ADSL. For 3 weeks now we are struggling with TELKOM to get our land line active. We call telkom and the landline is not even on our name. The whole time you have different stories and NOBODY can help us!!! The whole time we get transferred between operators. If you ask to speak to a supervisor the answer is we cannot speak to a supervisor. What the hell????? Every time we call we are being told the line is not active, but we are making calls from the landline. How the hell are you explaining that? </p> <p>How the hell are we suppose to pay for something we cannot even use! This is unacceptable and I need this sorted TODAY!!!!!!!!!! </p>

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Replies (1)
Telkom
Telkom's reply03 Sept 2016, 00:02
Official

Hi Frits,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Support team.
Your reference number is.
We apologise for any inconvenience caused AI***.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,