tB
tam B

1 reviews | Active since Sept 2013

22 Feb 2016, 11:03

POOR POOR POOR SERVICE

I dont know what to stay anymore as Telkom just does not seem to be able to attend to any customer quires with making more of a mess. This issue has been on going since 28th May 2015 to now and it is still unresolved and i am still been double charged for an account that has not been in use since Oct 2015 yet i am still being charged. <br> <br> sending in cancellation forms, over 4 times in the last month and nothing been done about it. To numerous calls to the call center and once again one can help me. <br> <br> You need to get your act together as your service as a whole from the top right down to the bottom is shocking.

0
Replies (1)
Telkom
Telkom's reply22 Feb 2016, 12:06
Official
Hello Tamsicle,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is: SM188262

Regards
Luleka
Telkom Social Media Team