GG
GALXCOC G

1 reviews | Active since Feb 2015

30 May 2016, 07:25

POOR POOR POOR POOR SERVICE

<p>We logged a call in on the 24th of May 2016, (Reference Number: 26BRI240516) with Ofentse for one of our extensions to be moved, On the 26th and 27th we followed up as no technician had arrived, On the afternoon of the 27th of May a technician named Eric came and and didnt touch anything inside the office as he said he was a underground technician, after his 'underground' work we lost all our lines incoming and outgoing, To date our lines are still not working!!!! This is a business line and this has inconvinienced us in so many ways! This morning 30 May 2016, We called Eric and he claims he logged a call on our behalf on Friday and no one has showed up yet, Telkom could you attend to this urgently. To contact us this is the number *** since we do not have any landline working.</p>

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Replies (1)
Telkom
Telkom's reply30 May 2016, 09:43
Official

Hi GALXCOC2015

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.

Interaction ***

Regards
Keagan
Telkom Social Media Team