POOR! POOR! POOR! From Telkom.

Today marks the 28th day (which should have been 21 days maximum) that Telkom has not come to install my uncapped ADSL. A R700 deposit was required and paid for before the expiry date and before the 21 day period had started. When I enquired about the installation I was told that it had been cancelled somehow, the lady helping could not give a reason as to why it was cancelled or who cancelled it. After a long discussion about payments and giving REF numbers we ended at a point where I wanted a refund and to cancel because of this poor service. As a service provider you should be doing your best to keep the customer happy. At this point it seems there is nothing else left to do, she left me with no alternative people to communicate with and no solutions. In all honesty I feel ****** of my time and my money. This is not the first place that hears my complaint and it is far from the last. I am certain that I am not the only one that has an issue here. There needs to be better staff at Telkom and a need for better solutions than to let the customers figure it out for themselves and run after the service providers, this is atrocious and therefor unacceptable.

Can we finally get proper help? I have been struggling for too long now.