POOR POOR POOR BEYOND POOR SERVICE

My father's wifi has been off since 20th February and somehow telkom cannot solve, all they do is test then push the case back. The wifi is done by my elderly father of 72years. He calls daily with references full on a page, I also logged a case and was promised to be fixed by Saturday but the technician came today just tested and said he needs to go check at the plant. I am so disappointed at Telkom for this poor poor poor service. I will be telling people not to ever ever go to Telkom for wifi, my children cannot do homeworks because of this issue, they overspent on data yet paying Wifi. I have never seen a more useless company with no customer service in their branches. Some of the references we got are ***, ***, ***, 104BRK190325.