POOR POOR ONLINE ORDER PROCESS AND CALL CENTRE

Purchased a contract online.Went through every stage and detail required in the online order process.Confirmed the order at the end and then received notification that a consultant will contact me.Nobody called me 24 hours later.I called the customer sales line.was on hold for 50minutes.Sales consultant then advised that they have to do the application telephonically as the online system is different from theirs.I had to redo the entire online process telephonically with all the relevent details again!!!! What is the purpose of having the online ordering system then?As I am an existing customer,I asked her to pull my details from the system.She put me on hold for a further 20minutes.Did the telephonic thing,to be told that there will be a 48hr credit vetting process,they will need to do a debit order first to confirm my details,then delivery of the device will take 7-10 working days.Whats amazing is that I am an existing customer,and they are the ones advertising for business!All in all wasted more than an hour of my life trying to give Telkom Mobile business