EK
Edgar K

1 reviews | Active since Jun 2011

15 Jul 2016, 07:48

Poor poor customer service..... again

<p>I would again like to bring to your awareness the terrible terrible service that I have received from Telkom. It took four months of fighting to get a fibre line installed at my house.</p> <p>Then they billed me on my wrong account (I have two telkom accounts)... then they charged me twice for the line rental (once on the icorrect account and once on the correct account) and they are currently overcharging me for the service (they are billing the fibre rental and softcap separately instead of at the rate as epr advertised on the website and app**** for).</p> <p>Then on the one day I have off and would like to resolve this they tell me it will take 7 - 14 working days.</p> <p> </p> <p>Abysmal!</p> <p> </p> <p>Ref: ********** 0</p> <p> </p>

0
Replies (1)
Telkom
Telkom's reply15 Jul 2016, 12:05
Official

Hello edgarking

Your query has been sent to our billing team for assistance.

Your reference number : AI***

Regards

Noleen

Telkom Social Media Team.

Best regards,