POOR, POOR COSTUMER SERVICE

costumer service for case follow is terrible. i paid a settle fee earlier than my my normal debit date, the same amount was debited. which was understandable given the time i paid (4 days apart). but then i logged the case on the 28th (monday) with the consultants and they advised me that i would 72 working hours which i assumed as three days. four days later when i called without getting non feed back i was told that the 72 working hour was actually 8 hours per day which equals to nine days. mind you i havent recieved any correspondence from TELKOM and what i want i just my refund for my double payment which was clearly reflecting in my account. DISAPPOINTING