Poor ping and download speeds

I have been having an issue for over two months now, tracert I've run on my account show that Telkom is at fault. I ran it on telkoms guest account to make sure it wasn't my isp at fault. For two months now I've had inconsistent Download speeds and poor pings throughout the whole day between 200-300ms sometimes 400ms, never has this happened to me before my ping used to be average 20-60ms rarely goes to 60ms. <br> <br> Over two months this has been going on the only reference I have is 149BRK060815 and all it states is open.<br> <br> I would like to know the status of the problem from Telkom as well as when this will be fixed two months is too long without a proper response. <br> <br> I mean this even led me to switch isps when I discovered this issue but still the same issue prevailed. <br> <br> My isp insured they escalated the issue. That means nothing to me though, I want to hear from Telkom.<br> <br> Two weeks ago a lady from Telkom phones asks me if the line is fine I said no, after that for two days it was fine then the same issue happened again.